Q: How easy is it to transfer my NBN service to SIMTEL?
A: Transferring to SIMTEL is quick and simple! If you already have an active NBN service, the transfer usually takes just minutes, with no downtime other than a quick modem restart. Most existing modems will work with SIMTEL, so you likely won’t need to buy a new one.
Q: Do I need to contact my current provider to disconnect?
A: No, you don’t need to do anything on your old provider’s end. The NBN transfer process automatically notifies your previous provider of the disconnection.
Q: Will I be locked into a contract with SIMTEL?
A: No lock-in contracts! You’re free to leave anytime.
Q: What if my modem is from my old provider?
A: Most modems from other providers work straight away with SIMTEL. Some require a simple configuration change that we can help you with. Just make sure you don’t need to return your modem to avoid any fees from your old provider.
Q: How do I sign up?
A: Simply fill out the online form at https://www.simtel.com.au/nbn. If you have any questions or need help choosing a plan, our local team is here to help.
Q: What plans are available?
A: NBN plans start at $75/month (all plans include unlimited data). We’ll help you pick the right plan for your needs—no upselling, just honest advice.
Q: Is there local support?
A: Absolutely! SIMTEL is SA owned and operated, and we pride ourselves on friendly, reliable service. You’ll always have someone nearby to help.