What is an AVC ID?
An AVC ID (Access Virtual Circuit Identifier) is a unique code that identifies your nbn® connection.
Every nbn service has its own AVC ID. It’s a 15-character code that starts with AVC, followed by 12 numbers. For example, ‘AVC123456789100’.
We will ask for your AVC ID when transferring you from another internet provider to us.
Why does this matter?
From April 2025, nbn® requires you to provide your AVC ID in some cases, like when you're switching providers and taking over an existing connection.
It helps:
- Confirm that you’re authorised to transfer the service
- Avoid delays or incorrect disconnections
- Identify the right connection when there are multiple services at the same address
Only you and your provider can see your AVC ID. This helps protect your service from being transferred without your authorisation.
How to find your AVC ID
Your AVC ID can be found on your invoice, on page 3 under Service Summary.
Your AVC ID can also be found in the customer portal.
- Log in to your Customer Portal
- Tap Home
- Tap Services
- Choose your NBN service. The AVC ID will appear under or next to your service address.
Check your invoice or online account near your service address.
You can find your AVC ID:
- In your current provider’s online account or invoice.
Find instructions for some of the biggest providers here:
Note: If one of the following links doesn't work, get in touch with your provider.
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